![]() Upon receipt of your product, without damage, EVGA will refund the collateral paid in full.You will then be responsible for shipping your defective product back to EVGA, following our shipping guidelines.EVGA will ship via ground shipping to you within 1-3 business days.Cost of collateral is determined by EVGA. After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product.You may pay for expedited shipping at the time of the RMA request, but the 1-3 business day processing time is in addition to shipping. Upon receipt of your product, without damage, EVGA will ship via ground shipping to you within 1-3 business days.After approval, you will be responsible for shipping the product to EVGA, following our shipping guidelines.EVGA account membership and registration is required to contact customer service for troubleshooting and receive a support ticket for an RMA request.Products with an extended warranty, or those with a long term warranty, may not use the Guest RMA if outside 3 years from the date your product was shipped to EVGA.Upon receipt of your product, without damage, EVGA will ship via ground shipping to the address you provided within 1-3 business days.You will then be responsible for shipping your product to EVGA following our shipping guidelines.Provide as much information about your problem as you can, EVGA Tech Support may reply back with troubleshooting tips or further questions. Check if your product is under warranty and submit an RMA request.This RMA option is for any user, but also those that have lost their invoice, or purchased their product from another user or unauthorized reseller.This process is valid only for products shipped from EVGA on or after July 1st, 2011. EVGA offers many options that should satisfy the unfortunate need to replace your EVGA product under warranty as quickly and as painlessly as possible. An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA for a replacement. ![]()
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